| To
report a problem, do the following:
1.Select Make a Ticket link in the Support
Center menu.
2.On the page that appears, compose the problem
report:
•Title: the subject of your trouble
ticket message.
•E-mail: your e-mail address. It is required
if you want to receive an e-mail confirmation
that your trouble ticket was received by the
technical support.
•Disable email confirmation: check this
box if you do not want to receive the e-mail
confirmation upon receiving tickets.
•Priority: state how important or urgent
it is for you to have this problem taken care
of.
•Question: enter a question or describe
your technical problem.
Important: (available in version
2.3 and higher) when posting a trouble ticket,
do not enter texts in HTML. Support system will
not transform it into the plain text, but post
it as it is. E.g: entering <i>problem</i>
will show up in a trouble ticket only as <i>problem</i>
which will make it difficult for TechSupport
staff to read. Use it only when HTML tags are
important.
•Attachment: (available in version 2.3
and higher) you can add it if a trouble ticket
was sent to you by email. Users with web-based
TechSupport system won't be able to retrieve
it.
i .Click Browse at the bottom of the ticket;
ii.Choose the file;
iii.Click Upload. The filename shows in the
Attachments section.
Note: if a ticket was created
in a control panel, the user will view this
TT in a web-based interface and won't be able
to view the attachment.
3.Click Submit. Your ticket will be sent to
the technical support.
Alternatively, you can launch the trouble
ticket composer from virtually any place in
your control panel: |
